A sorry would have been nice Madam. By Bessie

Yesterday Mummy, Daddy and Katie went to a car boot sale to sell some old tat.   Them sold lots of it and what was left them took to the tip on the way home.   Then Katie finally got round to tidying that massive pile of old paper and exercise books out of her bedroom.

Two peoples was sposed to be coming to quote us for removal lorries today.   The first one was due between ten and eleven.  At 11.30 Mummy phoned to see where he was.  It went straight to answer phone.  At 12 she rang again and it went straight to answer phone.  At 12.30 she phoned their Cardiff office and said "Your rep was supposed to come between 10 and 11 and he never turned up and when I phoned twice there was nobody there."
The lady immediately went on the defensive and got all snotty, "All calls are diverted here.  If I'm too busy to answer then it goes to answer machine.  So there was somebody here.  Me."
"Oh right, " says Mummy, "So anyway, your rep never turned up."
"He got stuck in a traffic jam," she says, " He did phone all his appointments."
"No he never," replies Mummy.
"He did," the lady insists.
"Well, no he never.  Anyway it's too late to come now, I've got someone else due any time and I need to go out after."
"I'll make another appointment shall I?" says the lady sulkily.
"No don't worry about it," Mummy says, "We've got enough things to things about on the day we move without worrying whether the removal van will turn up."

So then the lady gets really snotty and gives Mummy a lecture about how it's not the reps fault if he gets stuck in traffic and that of course the removal van will turn up cos it only has one job to do that day.  But she has annoyed Mummy with her attitude, all she wanted was a simple explanation and apology and she would have let them make another appointment.  So she tells the lady she'd rather not bother and the lady puts the phone down.  Of course afterwards Daddy said Mummy should have made another appointment until her pointed out that if this was their attitude to customers she'd rather not have them in charge of all her worldly goods.

So then the next person turns up a bit early but Mummy says it's OK cos the previous appointment didn't turn up at all.  He goes round a writes a big long list of furniture and he looks in the attic and the shed and even the under stairs cupboard.   He didn't like us dogs though, we were in the garden and when he wanted to go out there Mummy tried to get us away but Lotty escaped and jumped up, getting white hair on his nice grey trousers.  He didn't look impressed.

Anyway, then he said he would email his quote tomorrow and Mummy and Katie went to the hairdressers and Tom and Bryn stayed home to look after us and Mummy finally got her hair done.   Katie said she would do the weekly shop while Mummy had her hair done.  When her come back she showed Mummy what she picked and Mummy said everything was good except she bought expensive spaghetti instead of Tesco value so Katie swapped the spaghetti and then they paid for the shopping and come home to cuddle us.